Terms & Conditions
Delivery UK and E.U.
Free delivery on orders over £49.00 to UK Mainland only, not including Northern Ireland.
Powerbeck are not liable for shipping failure that is out of our control. This includes loss, theft and severe weather conditions.
Note if you request for an order to be left in a safe place, you will then bear the responsibility for that instruction and the security of your order. We are not insured for this and do not recommend leaving in a safe place.
Damaged Goods In Transit
Orders need to be inspected before signing for the goods. Please do not open with a knife. If there is an issue with your order then request for the item(s) to be returned. If there is any issues with your order then please report this immediately within 48 hours for a replacement or insurance claim
It is recommended to take a photo of any damaged items and email us immediately so we can deal with this immediately.
If there is a spillage then please keep this so it can be returned as proof of spillage.
Refunds will be offered on a proportionate basis to reflect how much of the product has been used.
Powdered products will be weighed on return to Powerbeck to establish how much has been returned.
Returns Or Missing products
If for whatever reason you would like to return your product, then you may do so by calling us
All returned items should be set to us by a trackable service
A restocking charge may apply which is £5.00
Please allow 5 working days for any refunds.
You may only request a refund within 30 days of your receipt of order.
A refund must include all special or free offers that come with the order.
Missing or wrong product should be reported within 5 working days.
Our terms and conditions govern the users (‘you’ or ‘your’) use of www.powerbeck (‘the Website’) and your relationship with Whites Farm Nutrition Ltd (trading as Powerbeck) a company registered in England and Wales under company number 07271931, whose registered office is at Unit 17 Caen View, Rushy Platt Industrial Estate, Swindon SN5 8WQ (‘we’, ‘our’ or ‘us’). Please read them carefully as they affect your rights and liabilities under law.
If you do not agree to our terms and conditions, please do not access nor use our Website.
Your privacy is important to us and we do everything we can to protect this. We do not disclose or sell third party information to marketing companies.
All prices are inclusive of VAT at the current rate. Goods may be sold to trade customers in the E.U. excluding VAT subject to receiving their trade details.
Currency conversion is included on this site for your convenience and is only intended as a guide for a price translation in the currency of your choice. The actual rate will depend on the credit card you’ve used and the exchange rate on the day that your card bills you for the goods. Powerbeck Ltd are NOT liable for any currency deficits caused by exchange rate fluctuations or varying credit card exchange rates.
Website are subject to change without prior notice E&OE. We reserve the right cancel any orders we deem incorrect or fraudulent.
Cancellation of order
If you would like to cancel your order then please email or call us as soon as possible.
Powerbeck Sport Nutrition is a trading style of Whites Farm Nutrition Ltd